This Privacy Policy explains how information about you is collected, used and disclosed by Frequency Networks, Inc (“Frequency”, “we, “us”, and “our”) as the operator of the website https://www.frequency.com and any other websites owned and operated by Frequency (collectively, the “Sites”) and the services provided through the Sites (collectively, the “Services”) and the information we collect when you visit or use the Services. This Privacy Policy also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Please read this Privacy Policy and contact us if you have any questions. By accessing, visiting, and using the Services, you expressly agree to our collection, storage, use and disclosure of your information as described in this Privacy Policy. You must not provide us with your personal information or interact with the Services if you do not agree with the practices described in this Privacy Policy. This Privacy Policy is part of, and is governed by, the terms and conditions set forth in our Terms of Use located on the Sites.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in the event of material change, we will provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. Your use of the Services following our posting of any changes will constitute your acceptance of such changes. Should you not wish to be bound by the modified Privacy Policy, do not use the Services.
We collect information you provide directly to us or you voluntarily submit through use of the Services. We may ask you to provide some of the following types of personal information in connection with your use of the Services:
When you access or use our Services, we automatically collect information about you, including:
Marketing, data analytic and social media-owned databases give us access to a range of information — like public data, survey data and beyond. This data sometimes includes your mailing address, your gender, your age, your household income, your role in your organization, and other demographic data.
We are always improving our products and services, and we create new features regularly. These updates sometimes require us to collect new information, or use what we already have differently. If there is a significant or material change in the way we handle your personal information, we will notify you as detailed below.
We may use information about you for various purposes, including to:
Frequency is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries, where you may not have the same rights as you do under local law. Where this is the case, we will take appropriate measures to protect information about you in accordance with this Privacy Policy. If you choose not to provide us with any data for which you intend to claim protection under any data privacy laws, regulations, or directives of the European Union or any other foreign country this may prevent you from taking advantage of certain features of the Sites or Services.
You may choose to stop receiving our marketing emails by following the unsubscribe instructions included in those emails, or you can contact us at privacy@frequency.com.
If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
We may share information about you as follows or as otherwise described in this Privacy Policy:
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
We do not sell or otherwise provide personal information to other companies for the marketing of their own products or services.
By using the Services, you agree that Frequency may send and receive from you electronic chat messages in connection with the Services and you expressly authorize such chat messaging, including automated and pre-recorded messages, and messages delivered via automatic systems, and you agree to Frequency’s retention and storage of both sent and received messages.
By using the Services, you further acknowledge that data rates may apply and you are solely responsible for any fees incurred from your carrier from receiving and sending chat messages and using the Services.
Frequency does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register an account or use the Services. If you are under 13, you are prohibited from registering or sending any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to Frequency. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at: privacy@frequency.com.
The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
We may allow others to provide services on our behalf, such as analytics and live chat functionality. These entities may use cookies, web beacons and other technologies to collect information about your use of the Services, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by Frequency and others to, among other things, analyze and track data, determine the popularity of certain content, deliver content targeted to your interests, better understand your online activity and provide you with support and services that you request.
The Services may contain links to other websites or may make third-party applications available to our users. Please be aware that we are not responsible for the privacy practices or the content of such other websites or applications. We encourage our users to read the privacy statements of each and every website they visit or application they use. This Privacy Policy applies solely to information collected by us related to the Services and does not apply to these third-party websites or applications. The ability to access information of third parties from Frequency, or links to other websites or locations, is for your convenience and does not signify our endorsement of such third parties, their products, their services, other websites, locations or their content.
Frequency takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction; however, we cannot guarantee that our security measures will prevent third parties from intercepting information. You acknowledge that you do not assume or expect that any content or communication that you transmit to us or we transmit to you (such as personally identifiable or other data, user content including Uploaded Content, questions or answers, comments, or suggestions) is confidential. Frequency shall not be liable or responsible if any information about you is intercepted and used by an unintended recipient or otherwise disclosed in a manner you did not intend.
You may update or correct information about you or deactivate your account at any time by contacting privacy@frequency.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
We may use cookies to store preferences, record session information, develop information about a user’s preferences and interests, record past activity at a website in order to provide better service when you return to our Services, or customize web page content based on information you voluntarily provide. With the exception of our third-party service providers and other partners acting on our behalf, third party applications do not collect personally identifiable information from the Services over time and across different websites unless you provide it to them directly. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
Under the General Data Protection Regulation (GDPR) in the EU, you have the right to receive a copy of, review and/or update your personal information and to correct any of your personal information in our records that is inaccurate. We extend this right to persons everywhere. If you would like to do so, contact us at privacy@frequency.com
Under the GDPR, you have the right to restrict processing of or request erasure of your personal information. However, this right is not absolute, and we will continue to retain and use your personal information as we determine is necessary for management of continuing contractual rights and obligations, the establishment, exercise or defense of legal rights or claims or protect our or our suppliers’/distributors’ or licensee rights, which would include our need to comply with our contractual and other legal obligations, resolve disputes or claims, and enforce our agreements.
We use third party website analytics services, including (but not limited to) Google Analytics to gather information about how you and others use our Sites, and to facilitate use of the Sites. For example, we will know how many users access a specific page and which links they clicked on. We may use this aggregated information to understand and optimize how our Sites are used and the information regarding your activity on the Sites to assess content and other needs so that we may offer Services to meet such needs. To find out more about Google Analytics please visit: support.google.com.
If you are a California resident, you may request that we provide to you:
If you have any questions about this Privacy Policy, the practices of our Sites, or your dealings with our Sites, you can contact our Data Protection Officer at privacy@frequency.com.
